Responsible Gaming

Gambling is entertainment, and keeping it that way depends on having practical tools and clear information available. Only Win provides a set of responsible gaming controls that Canadian players can access directly through their account settings or by contacting support. This page explains what those tools are, how they work, and where to turn for outside help.

Setting Limits on Deposits

Deposit limits are one of the most straightforward ways to manage spending. At Only Win, players can set daily, weekly, or monthly deposit caps through the profile section or by requesting a change via customer support. A reduction in the deposit limit takes effect immediately, which means the lower threshold applies to the next transaction right away. Increasing a limit, by contrast, requires a cooling period, giving players time to reconsider before a higher cap becomes active.

This setup follows a standard responsible gaming model used across regulated online casinos: tightening controls is instant, loosening them is deliberate. For Canadian players, setting a monthly cap in CAD that matches a personal entertainment budget is a practical starting point.

Loss Limits and Session Controls

Beyond deposit restrictions, Only Win supports loss limits for a selected period. A stricter loss limit takes effect immediately. A less restrictive change is delayed by 48 hours, which is a built-in friction mechanism designed to discourage impulsive decisions during or after a losing session.

Session time limits are also available. Players can request these through the profile or by reaching out to the support team. While the platform does not currently publish a detailed reality-check pop-up interval in the public terms, transaction, deposit, and betting history is accessible inside the account at any time. Reviewing this data regularly gives a clear picture of how much time and money have been spent.

Cooling-Off and Self-Exclusion

When a short break is needed, a cooling-off period can be requested through support. This creates a temporary suspension and can cover one or more product sections of the platform. Promotional communications are paused for the duration.

For a longer or permanent break, self-exclusion is available at the following durations:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent

Self-exclusion takes effect immediately and cannot be reversed early. Once selected, the account is closed to play for the full duration of the chosen period. Marketing messages are also stopped during self-exclusion. Players who are concerned about their gambling habits are encouraged to choose the longest period that feels appropriate rather than the shortest.

External Support Resources

Only Win names three external organizations for players who need independent guidance:

• Gambling Therapy - an international service offering online support and counselling for people affected by problem gambling
• Gamblers Anonymous - a peer-support network with chapters across Canada, including groups in cities such as Toronto, Vancouver, Calgary, and Montreal
• GamCare - a UK-based charity offering information, advice, and moderated support forums

These services operate independently of the casino and provide confidential help at no cost. Canadian residents can also contact the Problem Gambling Helpline relevant to their province for local-language support.

Protecting Minors

Only Win requires all registered players to be at least 18 years old and above the legal gambling age in their jurisdiction. During registration, players confirm this in writing. The platform prohibits account sharing and does not permit minors to access real-money games. Anyone who suspects that a minor has accessed a gambling account is advised to contact support immediately and use device-level parental controls to restrict access going forward.

How to Activate Responsible Gaming Tools

Most controls can be activated in two ways: through the account profile or by contacting the support team. The 24/7 live chat channel at Only Win website is the fastest route for urgent requests such as immediate self-exclusion or an emergency deposit freeze. For non-urgent adjustments, the contact form or email at support@only.win works well.

For players who want more context on how personal data is handled during these processes, the Only Win about us page provides relevant background on the operator and its policies.

Licence and Player Protection Standards

Only Win operates under an Anjouan licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, with licence number ALSI-202606013-FI1. The operator behind the platform is 3-102-961232 LIMITADA, registered in Costa Rica. While this is not an AGCO or iGaming Ontario licence, the Anjouan framework requires the casino to maintain responsible gaming provisions, KYC compliance, and fair-play standards. Players in Ontario and other Canadian provinces should be aware of their local regulatory environment when choosing where to play.

KYC verification, which is mandatory before withdrawal and before cumulative deposits exceed the equivalent of EUR 2,000, also serves an indirect player protection function. The verification process confirms identity and helps prevent account misuse, underage access, and financial harm.

A Note on Gambling Habits

Responsible gaming starts with awareness. Gambling should be treated as a form of paid entertainment with a fixed budget, not as a method to recover losses or earn income. Signs that a break may be needed include chasing losses, gambling with money set aside for bills, or spending more time playing than intended. If any of these patterns appear, using the self-exclusion tool or contacting one of the external support organizations listed above is the recommended next step.